Managed Services Tiers


COMPARE PACKAGE FEATURES

Remote End-to-End User and PC Support

9am-5pm (Normal Business Hours)

Mon-Fri (Excluding Holidays)

4 Hours per Month Onsite Support
(Scheduled in Advance)

Remote Moves/Adds/Changes/Deletions

24x7x365 Remote User Support

SLA Mean Time to Respond (Email/Phone)

SLA Mean Time to Repair (Remote) 

SLA Mean Time to Restore (Onsite)

SLA Monitoring/Service Credits

24x7x365 Network Monitoring

Virtual/Physical Server Support

Antivirus/Malware/Patches Protection for PCs

Server Patch Management

Disaster Recovery/Business Continuity Support

Red
No sla - Best effort

$95

Per User (MRC)

Included

Included

Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

Not Included

BASIC

WhitE
SLA's w/o monitoring

$125

Per user (MRC)

Included

Included

Included

Included

Included

Included

Included

 Included

Not Included

Not Included

Not Included

Included

Not Included

Not Included

SECURE

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SLA's w/monitoring

$175

per user (MRC)

Included

Included

Included

Included + Active Directory

Included

Included

Included

Included

Included

MRC $50 per Network
or Site +$20 per Node

MRC $225 per Server

Included + Servers

Included

Available

SECURE+