IT Service Teams are manned 24x7x365. Our support services are complimented with Network Monitoring Services. All of your server and network infrastructure appears in a single pane of glass within our dashboard. All monitored devices and connections are logically organized so that we can easily identify a disruption to a critical IT service that is negatively impacted.
Potentially the largest contribution we make to an IT organization is that we are their eyes and ears to watch their environment when they can’t. Server alarms are great when sent directly to a server admin during normal business hours’. When those same alerts are sent during off hours, staff is asleep and those alarms go unnoticed until staff returns to work on their regular shift. That work practice often leads to unreliable IT services and unnecessary down time. Even during normal business hours, alarms often go unnoticed if the team is in meetings or putting out other fires.
Another contribution we make to our customer’s IT team is putting out brush fires before they become forest fires. We have access to industry best practices metrics that are baked into our alerting. Our partners often authorize us to perform routines that do not require a systems reboot. These maintenance tasks often keep an environment fresh and highly available.
Discover the Top 10 Reasons to
Outsource your IT Support Desk
At ITST, we pride ourselves on delivering exceptional IT services to your users. Our friendly approach as a service provider leaves our customers feeling we are part of their team. We understand how difficult it is to rely on an outsourced service provider, especially when you have come to rely on stable IT services delivered internally for years. We are old school and customer-centric to the core. Our organization reflects our corporate policy of delivering extraordinary performance with extraordinary people in an extraordinary culture. Our company is US-based with our service desk operating just outside the tri-state area, coupled with our network operation centers on the east coast and Asia-Pac.
IT Service Teams delivers a virtual desktop experience for all users in your organization. We leverage virtual desktop infrastructure (VDI) and deliver a consistent, reliable, low cost, fully supported, productivity environment across your business. ...
Our IT Service Teams are queued up and at your service. Leverage our helpdesk to extend your IT teams reach. Let our team make your team look like heroes while you focus on your business core competency. Our IT Service Team is provisioned cradle to g...
Whether you have elected to host your servers within your own datacenter or colocation center, or have migrated to a private or public cloud, we can manage your server infrastructure and applications. IT Service Teams are staffed with expert systems engineers...